Last Updated: 9th of April 2025

Floki Systems (“We”, “Our”, or “Us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (flokisystems.com and its associated domains such as the various extensions of flokisystems: .com, .net, .ai, .xyz, .tech, .io, .online, .info, .org, .co and other domains than flokisystems.com, including: flokisoft.com, flokisys.io, flokisys.net, flokisys.tech, floki.software, floki.systems, flokisystem.com and flokisoft.net all leading to the same website), use our services, or interact with us in any other way.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect both Personal Data and Non-Personal Data. Personal Data is information that can be used to identify you as an individual, such as: Full Name, Mobile Number, Email Address, Company Name, Job Title, Billing and Shipping Addresses, Payment details (processed securely via third-party providers), IP address (if identifiable) and any data voluntarily submitted via contact forms, sign-ups, chats, etc.

We also may collect Non-Personal data including technical or usage data that cannot identify you personally, such as: Browser type and version, Operating system, Pages viewed, >Referring URL, Page URL, Date and time of visit, Time spent on the site, Referring/exit pages and Cookie and analytics data

2. How We Collect Your Information

We collect information in the following ways:

• Directly from you: When you fill out forms, sign up for services, contact us, or enter into a business relationship.
• Automatically: Through cookies, server logs, and tracking technologies when you browse the website.
• Third parties: From payment processors, analytics providers, advertising networks, or partners (with your consent where required).

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to inquiries and provide customer support.
• To personalize your experience and improve website functionality.
• To process transactions and deliver services.
• To send administrative communications (e.g., order confirmations, security alerts)
• To send company updates and company-related promotional materials on email and whatsApp.
• To analyze website performance and user behavior
• To ensure compliance with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under one or more of the following legal bases:

• Consent: When you have given clear consent for us to process your personal data.
• Contractual necessity: When processing is necessary to fulfill a contract with you.
• Legal obligation: When processing is required to comply with the law.
• Legitimate interests: When we process your data to pursue our legitimate business interests and your rights do not override those interests.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• With service providers: Such as payment processors, hosting providers, marketing platforms, CRM systems, or analytics providers under strict confidentiality agreements.
• As required by law: To comply with legal obligations, court orders, or enforce our rights.
• In a business transfer: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance user experience, analyze traffic, and improve functionality. By continuing to use this website, you consent to our use of cookies in accordance with our Cookie Policy.

7.Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized./p>

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• SSL encryption for data in transit
• Regular security audits and updates
• Access controls and authentication procedures
• Secure storage of data using reputable cloud providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”): Request deletion of your personal data.
• Restriction: Request that we limit the processing of your data.
• Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: You may withdraw your consent at any time, where processing is based on consent.

To exercise your rights, please contact us at: [email protected]

We will respond within the timeframe required by applicable law (e.g., within 30 days under GDPR).

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we may have collected data from a child, please contact us immediately to request deletion.

11. International Data Transfers

If you are accessing our website from outside our hosting locations, please be aware that your data may be transferred to, stored, and processed in countries where our servers are located. We ensure that adequate safeguards are in place for cross-border transfers, including standard contractual clauses or other legal mechanisms where required by law.

12. Third-Party Links

Our website may contain links to third-party websites. Please be aware that Floki Systems is not responsible for the content, privacy practices, or actions of these third-party sites. Accessing these links is at your own risk, and you should review the terms and conditions and privacy policies of any third-party site you visit.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact Floki Systems:

• Headquarters Address: Office 618, Business Plus Mall, Fifth Settlement, New Cairo, Cairo, Egypt
• Email: [email protected]
• Phone: (+20) 102-630-4817
• DUNS Number: 849205700
• Commercial Register: 727-689-119